CHAPTER 4

•What is a metric?

–A metric is nothing more than a standard measure to assess performance in a particular area.

•Efficiency IT metrics focus on technology and include:

–Throughput
–Transaction speed
–System availability
–Information accuracy
–Web traffic
–Response time

•Effectiveness IT metrics focus on an organization’s goals, strategies, and objectives and include:

–Usability
–Customer satisfaction
–Conversion rates
–Financial

•Security is an issue for any organization offering products or services over the Internet

•It is inefficient for an organization to implement Internet security, since it slows down processing however, to be effective it must implement Internet security

–Secure Internet connections must offer encryption and Secure Sockets Layers (SSL denoted by the lock symbol in the lower right corner of a browser)